EMERGENCY ASSISTANCE

Elevator Is Not Running

I remember once I leave the house for work, came up to the elevator hall but zero cabin was working. None from the three elevators! 21st floor. To be honest, I don’t want to step it downstairs. I started to think and remembered that elevator operator is usually called by pressing the button in elevator cab but this option is not available as the elevator does not open. Like all common people I do not know the number of Local Housing Maintenance Office’s dispatcher. Here I remembered about MIG "EMERGENCY ASSISTANCE" card.

I call them and tell that I have no clue how to come down from my top floor. Guys answer: "The most important thing now is you have not to be nervous, everything is clear, we will excogitate something soon. Just take a rest at the moment and breathe deeply". There is nothing left for me to do but light up a cigarette. I am smoking and relaxing. I even did not finish smoking and – Oh, my God! – the elevator is running! I quickly go down in it and my phone is ringing:
- This is MIG "EMERGENCY ASSISTANCE". Dear Sir, the elevator should be supposedly running here.
I say:
- Yeah! It has been running by now, all good, I’m already on the ground floor!
- Well, that is nice! Anytime if you need!
I am driving to work, but the one thought is on my mind: "How did they do this?!"The result is that curiosity prevails and I call MIG again:
- Firstly, guys, thanks again! Secondly, I am frightfully sorry about probably awkward question, but how did you succeed in dealing with the elevators so rapidly? Are you in control of absolutely all municipal-domestic services?
The answer amazes by its sincerity and simplicity (in a good sense):
- Frankly, we did nothing unusual. We found out the dispatcher’s number, called there in and used "police slang" to explain that there was one significant man who could not come down from the top floor at a definite address because elevators were not running for some reason. And this person, by the way, is late for an important meeting. And it will be better if you do not even know who is he to sleep easily afterwards. So, you need to think up something there, and the elevators must be running as soon as possible. We are sending Rapid Response Team over there for providing possible assistance in process acceleration to make your work speedy. And then we hung up the phone. Typically, in dispatcher’s office employees are cold-minded, but at the same time have a supernatural feeling of potentially unnecessary problems. Who was on the phone? Who was that man? What kind of Rapid Response Team? It does not really matter! They made if fast, likely switched something and the elevator was running! Everyone is happy and no one seems to be on losing side, as a result. Genius and simple! Coincidence? Maybe. Nevertheless, I will have a great mood for a long time after that situation. This is a real help. Why not "EMERGENCY"? :)))

Got Into a Car Accident

It was in the early 2000s. At that time I bought my first brand new foreign car ever. Japanese. Under bank credit. Of course, with insurance. And then the holiday of "car body repair serviceman" came (when in Moscow winter suddenly came and the temperature falls below 0 degrees). I loaded winter tires, drove to the tire service. It was pretty close. About kilometer and a half. And just before reaching 500 meters I felt braking slip and ran into the car in front. Shock! My new car! Credit car! What to do?

The driver jumped out of that car, he was screaming and swinging his arms. Suddenly I remembered about "EMERGENCY ASSISTANCE" card that I was given at work. I called the number, introduced myself, explained situation and asked how they can help me. They answer me that Rapid Response Team is already dispatched to the address of the accident, Traffic Police will be also informed by the operator; they also advise how to act better with the second participant of the accident and persuade me that everything will be OK and there is no sense to be worried. Following the advice, in some way I was able to calm down the driver whom I crashed into. We began to wait together. MIG Team arrived, probably, 30 minutes later. Tough guys, uniformed and armed. But somehow not terrifying appearance. While we discussed the circumstances and made the examination of damage with them, another 20 minutes later cops arrived. I introduced myself to the police officers, passed them the documents, after that MIG officers said that I can comfortably sit in the car, keep myself warm and they would do what it takes themselves. As a result, I was sitting in the car for about 30 minutes, listened to music warmly, wrote what MIG officers dictated to me at times, subscribed my name where MIG officers pointed at, where after they gave me documentation package and said that I could go further and I could appeal to insurance company with these documents. They also assured that everything would be fine.

Actually, then there were no problems with insurance and repair services. And well-informed people told me that there was a strong possibility that I could be left without insurance compensation and be under repair at my own expense if there were any gaps in the documents. Therefore, those guys from MIG Group drew up papers correctly. And I was very pleased that I did not even go into details and made sure of saving a lot of nerves. And from all appearances, a fantastical sum of money.

Home water issues

We faced the problem that periodically hot water at home started disappearing. Barely warm water flowed from the hot water pipe. We filed an application to the Management Company through MIG and a day later, the problem was solved. Unfortunately, two days later the problem returned, but now the water was completely cold. We "fought" with the local plumbers for a week or so. As usual, we received excuses and formal replies fro officials, saying that everything fixed.

But the water remained cold. MIG eventually got the better of them. It turned out that the problem was related to maintenance work that was done within the period of the hot water shutdown, the pipes were welded incorrectly and only three apartments in the entire building had no hot water. The most unpleasant thing is that one of these three apartments is ours, and the other two were uninhabited. Many thanks to the MIG operators for their help! Who knows, how long we would have had to heat water in pots on a gas stove if not MIG persistence.

Inadequate tenants

I rented out an apartment and didn't receive payment for the past month. I couldn't talk to the tenant, he stopped getting in touch. I was afraid that when I arrived at the apartment, something might happen. Didn't want to go to the police as well. Thanks I reminded about "MIG" security group. Together we managed to enter the apartment and "talk" to the debtor. I didn't want him to stay anymore and we agreed that he would move out. It turned out that he had also changed the locks and my key to the apartment didn't fit - we had use locksmith services as well. Well, the lock would have had to be changed anyway after he moved out. Everything went quietly and without unnecessary noise. Thanks!

Found the medicine

It surprised me, that finding a certain medicine can sometimes entail in a huge and difficult quest)) "MIG" guys found it a day later, it's just a pity that we couldn't arrange delivery - you have to buy it in person. But it's good anyway that they found it, otherwise I don’t know how much time I would spent on it.

Business trip assistance

One city hotel reception refused to accommodate us, although we had a reservation. We tried to find out, to argue, but nothing helped. And it was already evening. We called "MIG" hoping for any help. Thanks, they found another hotel nearby and quickly booked it. We will complain for the first hotel, “MIG” also helped us to file a complaint.

Injury on holiday

During the holidays, we rented a private house in the forest to relax with friends and grill some meat. My husband slipped on the tiles and hurt his arm badly. On the second day, his arm swelled up and started hurting even more. We couldn't find the nearest emergency room on the Internet, no one picked up the phone. We called “MIG”, they sent us the address of a paramedic station with emergency care in a neighboring village, where they could provide emergency care, but there was no X-ray, so they also sent working contacts of a hospital in the district center, but further away. We ended up going to the hospital, they diagnosed a crack, put a plaster bandage on the arm.

Car traffic fraud

Recently I encountered a car accident. Out of nowhere, several more cars arrived, probably with the second driver's friends. They were shouting, waving their arms, trying to prove something, demanding money. Honestly, it was really scary, I didn't know what to do. At first, they told me not to call the police because it was my fault, then they said they had called some of their own. I don't remember exactly what happened, I didn't even have time to check the damage of the cars. They kept tugging and shouting that it was my fault and that I had to pay.

I managed to get back into my car and lock it, called husband. He was out of town and couldn't come quickly. They called back from "MIG" and told me to take pictures of everything I could without getting out of the car. After some time, their security team arrived. Little by little, the "friends'" cars started to leave, and suddenly the second participant in the accident left too. It's good that there were photos and videos of the scene. Then we applied to the traffic police and the insurance company; MIG helped at every stage.